Guest Services Supervisor: Lead a Ski Resort Team

Priority Dispatch Corp.; Jay (VT); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Season passes for employees and depend

Paid sick time

401k with employer match after 1,000+”

Employee recognition programs

Seasonal employee parties

Free meals / breakfasts

Job summary

Jay Peak is seeking a Customer Service Supervisor to oversee ticketing and waterpark/guest services operations. You will train and coach agents, ensure top-quality service, and coordinate across departments to resolve guest issues.

This is a hands-on leadership role in a fast-paced resort environment. The ideal candidate has strong customer service skills, solid communication, and experience with ticketing systems.

Qualifications

• High school diploma or GED; guest service experience preferred.
• Strong reading/writing and presentation skills for one-on-one and group settings.
• Basic math and money handling; ability to learn Sirius software and MS Office.

Responsibilities

• Supervise 10–15 Customer Service/Ticketing staff across locations.
• Assist with interviewing, hiring, and training Ticket Sellers and Guest Service Agents.
• Develop orientation/training plans and maintain a Guest Services Training Guide.
• Collaborate with IT, Security, and Accounting to improve guest services processes.

Skills

Customer service

Communication

Organizational skills

Microsoft Excel

Education

High school diploma or GED

Tools

Sirius software

Outlook

Excel

Job description

Jay Peak is seeking a Customer Service Supervisor to oversee ticketing and waterpark/guest services operations. You will train and coach agents, ensure top-quality service, and coordinate across departments to resolve guest issues.

This is a hands-on leadership role in a fast-paced resort environment. The ideal candidate has strong customer service skills, solid communication, and experience with ticketing systems.