Seasonal Guest Services Agent

Priority Dispatch Corp.; Jay (VT); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Wage: $18.00 per hour

Paid Sick Time

401k program eligibility with employer

Free season passes

Employee Recognition Programs

Seasonal employee parties

Free meals or snacks

Job summary

Jay Peak is seeking a seasonal guest services associate to warmly greet guests, check them in, and manage reservations at Jay Peak in Vermont. You will provide information on resort events, assist with resort amenities, and resolve guest inquiries to ensure a positive guest experience.

The role requires strong phone etiquette, leadership qualities, and the ability to navigate the booking cycle. Weekend and evening availability is expected, with opportunities for growth in a welcoming resort

Qualifications

• High school diploma or GED required; relevant experience may substitute.
• Ability to read and interpret reservation documents and policies.
• Strong customer service and communication skills.

Responsibilities

• Greet guests on arrival and check them in, accessing reservations and explaining charges.
• Inform guests about events and resort amenities during stay.
• Issue keys, tickets and vouchers for activities and services.
• Answer phones and assist guests with resort services and directions.
• Troubleshoot guest issues and escalate to supervisor when needed.

Skills

Phone etiquette

Leadership

Booking cycle knowledge

Education

High school diploma or GED

One to three months related experience

Job description

Jay Peak is seeking a seasonal guest services associate to warmly greet guests, check them in, and manage reservations at Jay Peak in Vermont. You will provide information on resort events, assist with resort amenities, and resolve guest inquiries to ensure a positive guest experience.

The role requires strong phone etiquette, leadership qualities, and the ability to navigate the booking cycle. Weekend and evening availability is expected, with opportunities for growth in a welcoming resort