Reservations Specialist: Multichannel Booking Pro

Skytop-Lodge; Skytop (PA); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

401K

Health and Life Insurance

Paid Time Off

Meal benefits

Credit Union Membership

Room and Board (based on availability)

Training Opportunities

Use of Sports Facilities

Job summary

Skytop-Lodge in Skytop, PA is seeking a Reservations Agent to maximize bookings using effective selling techniques and available tools. The role requires self-motivation, sales-mindedness, and customer-focused processes to fit into a dynamic environment.

Reports to the Reservations Manager. Work is hybrid after training, with duties including taking calls, responding to emails, and processing reservations while maintaining a high level of guest service.

Qualifications

• Good manners and professional speaking voice are essential.
• Legible handwriting aids accurate guest information.
• Excellent customer service skills expected.
• Good typing skills for timely responses.
• Basic computer literacy required.

Responsibilities

• Assist guests by booking future reservations.
• Answer telephone calls and emails professionally.
• Follow up with guest inquiry leads for second chances.
• Process reservations via telephone, mail, fax or other mediums.
• Provide accurate information to guests.
• Maintain a neat and friendly appearance.
• Maintain a positive and upbeat attitude at all times.
• Communicate clearly, both verbally and in writing.
• Deliver top-tier service to all customers.
• Multitask with strong attention to detail.

Skills

Good manners

Professional speaking voice

Legible handwriting

Customer service skills

Typing skills

Education

Computer literacy

Job description

Skytop-Lodge in Skytop, PA is seeking a Reservations Agent to maximize bookings using effective selling techniques and available tools. The role requires self-motivation, sales-mindedness, and customer-focused processes to fit into a dynamic environment.

Reports to the Reservations Manager. Work is hybrid after training, with duties including taking calls, responding to emails, and processing reservations while maintaining a high level of guest service.