Reservations Sales Agent - Upsell & Booking Pro

The Lodging Company Vacations, Inc.; Tohatchi (NM); On-site; USD 30,000 - 42,000; Full time

Job summary

The Lodging Company Vacations, Inc. is seeking a Sales Agent to handle inbound calls and website leads with a strong emphasis on service and sales. You will listen carefully, understand customer needs, and offer targeted reservation solutions with friendly, personalized support.

You will log interactions, transform inquiries into bookings, and maintain accurate records in the reservation system while handling payments when needed. Weekend and holiday shifts may be required.

Qualifications

• Must have strong interpersonal, communication and listening skills.
• Must have a passion for sales and customer service.
• Ability to learn quickly in a fast-paced environment.
• Able to multi-task with attention to detail.
• Excellent time management skills.
• Experience in hotel reservations or front desk is preferred.
• Excellent command of English; second language is a plus.

Responsibilities

• Act as a representative of the Company and upsell and promote extra services (lift tickets, travel insurance, shuttles, etc.).
• Respond to calls and emails with efficiency and sales techniques.
• Listen to clients and understand their needs to offer appropriate reservations.
• Provide bookings with friendly, personalized service and process payments when required.
• Log information on calls and maintain detailed records in internal systems.
• Convert inquiries into bookings and prospective future business where possible.
• Accurately enter reservations into the reservation system.
• Resolve issues for customers, advising on travel terms and cancellation policies.
• Perform other duties as assigned by Management.

Skills

Interpersonal skills

Sales mindset

Customer service

Active listening

Attention to detail

Time management

Second language asset

Computer skills

Patience and empathy

Education

High school diploma or equivalent

Some college or university training

CTA/CTC designation asset

Tools

Reservation system

Job description

The Lodging Company Vacations, Inc. is seeking a Sales Agent to handle inbound calls and website leads with a strong emphasis on service and sales. You will listen carefully, understand customer needs, and offer targeted reservation solutions with friendly, personalized support.

You will log interactions, transform inquiries into bookings, and maintain accurate records in the reservation system while handling payments when needed. Weekend and holiday shifts may be required.