Reservations Agent

Skytop-Lodge; Skytop (PA); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

401K

Health and Life Insurance

Paid Time Off

Meal benefits

Credit Union Membership

Room and Board (based on availability)

Training Opportunities

Use of Sports Facilities

Job summary

Skytop-Lodge in Skytop, PA is seeking a Reservations Agent to maximize bookings using effective selling techniques and available tools. The role requires self-motivation, sales-mindedness, and customer-focused processes to fit into a dynamic environment.

Reports to the Reservations Manager. Work is hybrid after training, with duties including taking calls, responding to emails, and processing reservations while maintaining a high level of guest service.

Qualifications

• Good manners and professional speaking voice are essential.
• Legible handwriting aids accurate guest information.
• Excellent customer service skills expected.
• Good typing skills for timely responses.
• Basic computer literacy required.

Responsibilities

• Assist guests by booking future reservations.
• Answer telephone calls and emails professionally.
• Follow up with guest inquiry leads for second chances.
• Process reservations via telephone, mail, fax or other mediums.
• Provide accurate information to guests.
• Maintain a neat and friendly appearance.
• Maintain a positive and upbeat attitude at all times.
• Communicate clearly, both verbally and in writing.
• Deliver top-tier service to all customers.
• Multitask with strong attention to detail.

Skills

Good manners

Professional speaking voice

Legible handwriting

Customer service skills

Typing skills

Education

Computer literacy

Job description

JOB TITLE: Reservations Agent

The Reservation Agents primary responsibility is to capture as many reservations as possible by utilizing effective selling techniques and all available tools. The ideal candidate would be self-motivated, sales-minded, customer-focused processes and the ability to merge into a dynamic work environment.

REPORTS TO

Reservations Manager

PRIMARY DUTIES AND FUNCTIONS:

1. Assist guest by booking future reservations.
2. Answer telephone calls and emails in a prescribed and professional manner.
3. Promptly follow up with guest inquiry leads for second chance bookings.
4. Process reservations through telephone, mail, fax or any other medium.
5. Provide accurate information to the guest.
6. Appearance should be sophisticated and friendly.
7. Possess a positive and upbeat attitude at all times.
8. Exceptional verbal and written communication skills.
9. Deliver the highest standard of service to all customers.
10. Strong ability to multi-task and pay close attention to detail.

RESPONSIBLE FOR

Keeping a neat and orderly work space.

MORE ABOUT US:

We are a department who likes to have fun while we work. We strive on an upbeat, fun, and high moral environment. This is a hybrid position once training is complete.

BENEFITS

• We honor our employees with a comprehensive package
• 401K
• Competitive Wages
• Complementary Meals
• Credit Union Membership
• Health and Life Insurance
• Paid Time Off
• Room and Board (based on availability)
• Training Opportunities
• Use of Sports Facilities
• ... and More!

NOTICE

Job descriptions are not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush job, or technological development) dictate. Because of various seasonal requirements, jobs in other areas of the resort may be offered as a replacement for this position to include work in other areas e.g. grounds maintenance, housekeeping, kitchen, etc.

Requirements

SKILLS REQUIRED:

Good manners, professional speaking voice, legible handwriting, great customer service skills, and good typing skills.

EDUCATIONAL/ EXPERIENCE REQUIREMENTS

Computer literate

SPECIFIC KNOWLEDGE REQUIREMENTS

Know how to use a computer.

SCHEDULE:

Must be able to work evenings (2pm-10pm) and weekends (no later than 7pm closing). Holidays are required.

ADDITIONAL REQUIREMENT

Must live in the state of Pennsylvania.