Guest Services Agent - 24/7 Front Desk

Skytop-Lodge; Skytop (PA); On-site; USD 28,000 - 36,000; Full time

Job summary

Skytop-Lodge in Pennsylvania seeks a Front Desk Agent to provide guest service, assist with check-in/check-out, and handle inquiries. You will perform clerical tasks related to guest stays and accounts while delivering a warm, welcoming experience.

Responsibilities include answering calls promptly, maintaining neat front desk areas, coordinating with other departments, handling billing, and ensuring accurate registration and daily balance. Open availability for nights and weekends is required.

Qualifications

• Ability to read, write and follow instructions in English.
• Strong clerical and computer skills.
• Willingness to work nights, holidays and weekends.
• Must be at least 18 years old.
• Experience in service or office work preferred but training offered.

Responsibilities

• Assist guests with check-in and check-out and provide information.
• Answer guest calls promptly and handle inquiries.
• Maintain neat and tidy work areas.
• Coordinate communication between Front Desk and other departments.
• Post transactions and handle billing for guests.
• Prepare registration cards and balance daily transactions.

Skills

Reading & writing

Computer skills

Customer relations

Clerical skills

Verbal communication

Education

English proficiency

Job description

Skytop-Lodge in Pennsylvania seeks a Front Desk Agent to provide guest service, assist with check-in/check-out, and handle inquiries. You will perform clerical tasks related to guest stays and accounts while delivering a warm, welcoming experience.

Responsibilities include answering calls promptly, maintaining neat front desk areas, coordinating with other departments, handling billing, and ensuring accurate registration and daily balance. Open availability for nights and weekends is required.