Reservations Specialist - Hybrid (Evenings & Weekends)

Skytop Lodge, Inc; Pennsylvania; Hybrid; USD 16,531 - 24,796; Full time

Benefits offered by this job

401K

Health and Life Insurance

Paid Time Off

Complementary Meals

Credit Union Membership

Room and Board (availability)

Training Opportunities

Use of Sports Facilities

More perks

Job summary

Skytop Lodge, Inc. in Pennsylvania seeks a Reservations Agent to maximize bookings using effective selling techniques and all available tools. The role requires strong customer service, professional communication, and the ability to work in a hybrid environment after training.

Responsibilities include handling calls and emails, following up on leads, and providing accurate information with a friendly, upbeat demeanor while maintaining attention to detail and a high standard of guest service.

Qualifications

• Excellent customer service and communication skills.
• Ability to learn reservation systems and tools.
• Proficient with computers and standard software.

Responsibilities

• Assist guest by booking future reservations.
• Answer telephone calls and emails in a professional manner.
• Promptly follow up with guest inquiry leads for second chance bookings.
• Process reservations through telephone, mail, fax or other media.
• Provide accurate information to the guest.
• Maintain a sophisticated and friendly appearance.
• Maintain a positive and upbeat attitude at all times.
• Exhibit exceptional verbal and written communication skills.
• Deliver the highest standard of service to all customers.
• Multi-task effectively with attention to detail.

Skills

Good manners

Professional speaking voice

Legible handwriting

Great customer service

Good typing skills

Job description

Skytop Lodge, Inc. in Pennsylvania seeks a Reservations Agent to maximize bookings using effective selling techniques and all available tools. The role requires strong customer service, professional communication, and the ability to work in a hybrid environment after training.

Responsibilities include handling calls and emails, following up on leads, and providing accurate information with a friendly, upbeat demeanor while maintaining attention to detail and a high standard of guest service.