Reservations & Upsell Specialist

The Lodging Company Vacations, Inc.; Tohatchi (NM); On-site; USD 32,000 - 48,000; Full time

Job summary

The Lodging Company Vacations, Inc. is seeking a Sales Agent to deliver outstanding customer service via inbound calls and website leads. You will identify customer needs, upsell available services, and ensure accurate reservations while maintaining detailed records.

Requirements include strong English communication, sales enthusiasm, quick learning, and the ability to adapt in a fast-paced environment. Weekend and holiday shifts may be required.

Qualifications

• Must have high school diploma or equivalent.
• Some college or university training is an asset.
• Courses in computers, languages and communications are an asset.
• Certified Travel Asociate (CTA) or Certified Travel Counselor (CTC) designation is a definite asset.

Responsibilities

• Act as a representative of the Company and upsell and promote all extra services that TLC offers from time to time (e.g., lift tickets, travel insurance, shuttles).
• Respond to calls and emails with efficiency and sales technique.
• Listen to clients and understand their needs.
• Provide reservations and/or booking solutions with a friendly, personalized approach and process payments when required.
• Log information on calls and maintain accurate internal records.
• Transform inquiries into bookings and future business where possible.
• Enter reservations into the system accurately.
• Resolve customer issues, counseling on travel terms and cancellation policies.
• Perform other related duties as assigned by Management.

Skills

Interpersonal skills

Sales passion

Learn fast

Multi-tasking

Time management

Customer service

English proficiency

Second language (asset)

Computer skills

Flexibility with schedule

Organization

Empathy

Education

High school diploma or equivalent

Some college or university training

Computers, languages and communications coursework

CTA or CTC designation (asset)

Job description

The Lodging Company Vacations, Inc. is seeking a Sales Agent to deliver outstanding customer service via inbound calls and website leads. You will identify customer needs, upsell available services, and ensure accurate reservations while maintaining detailed records.

Requirements include strong English communication, sales enthusiasm, quick learning, and the ability to adapt in a fast-paced environment. Weekend and holiday shifts may be required.