Reservations Sales Specialist: Guest Experience & Revenue

Hyatt Hotels Corporation; Bastrop, Austin (TX, TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free Hyatt Room Nights

Discounted Room Nights

Free Parking

Paid Time Off

Healthcare Benefits

401(k) with company match

Tuition Reimbursement

Employee Meals

Job summary

Hyatt Regency Lost Pines is seeking a Reservations Sales Agent to be the first contact for guests, offering expert guidance via phone and email. You’ll drive revenue while delivering exceptional guest experiences in a fast-paced resort environment.

Ideal candidates bring 1 year of hotel experience, familiarity with Hyatt systems (Reserve, Opera), and a passion for selling amenities and rooms. Flexible schedule required, benefits included.

Qualifications

• Minimum 1 year of hotel experience.
• Reservations, Front Office or Events experience preferred.
• Experience with Hyatt reservations systems (Reserve, Opera) preferred.
• Typing 45 wpm and excellent communication skills.
• Must have strong working knowledge of Microsoft Office.
• Flexible schedule including evenings, weekends, holidays.

Responsibilities

• Accurately process room reservations, identify guest needs, and communicate special requests to relevant departments.
• Apply revenue optimization strategies to support the Director of Revenue in maximizing resort profitability.
• Generate and audit daily reservation reports to ensure accuracy and readiness.
• Use proven sales techniques to deliver high-quality calls that enhance guest satisfaction and drive revenue.
• Promote resort amenities and experiences to boost ancillary revenue and enrich the guest journey.
• Meet and exceed monthly goals for ADR, conversion, and revenue.
• Stay informed about all resort offerings, promotions, and policy updates.
• Execute daily reservation tasks with precision and professionalism.
• Resolve guest inquiries and challenges with patience, empathy, and a solution-focused approach.
• Upsell accommodations and amenities by understanding guest preferences and offering tailored recommendations.
• Complete lead forms for all new reservation calls in compliance with standards.
• Make outbound calls and follow-ups to ensure seamless booking experiences.

Skills

Microsoft Office

Communication skills

Flexible schedule

Multitasking

Problem solving

Guest experience

Independent work

Tools

Opera

Reserve

Job description

Hyatt Regency Lost Pines is seeking a Reservations Sales Agent to be the first contact for guests, offering expert guidance via phone and email. You’ll drive revenue while delivering exceptional guest experiences in a fast-paced resort environment.

Ideal candidates bring 1 year of hotel experience, familiarity with Hyatt systems (Reserve, Opera), and a passion for selling amenities and rooms. Flexible schedule required, benefits included.