Guest Experience Front Desk Specialist

Hyatt Hotels Corporation; South Carolina; On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

Free room nights

Discounted room rates

Medical insurance

Paid time off

401K with company match

Employee discounts on leisure services

Job summary

Hyatt Regency Lost Pines Resort and Spa in Austin, TX, seeks a Front Desk Agent to welcome guests, check them in, manage reservations, and provide information about the resort and local attractions. You will coordinate with departments to ensure a smooth guest experience, handling inquiries, payments, and secure access efficiently.

The role emphasizes strong communication, teamwork, and a guest-first attitude, with a focus on safety, accuracy, and timely responses in a fast-paced resort

Qualifications

• High School Diploma or equivalent.
• Experience in the hospitality industry is a significant asset.
• Knowledge of the resort is preferred.

Responsibilities

• Greet guests, verify reservations, and facilitate check-in/check-out with payments and invoicing.
• Handle room bookings, cancellations, and modifications with accurate records.
• Assist guests with resort information, transportation, and local dining options.
• Answer calls and emails promptly, take reservations, and provide information as needed.
• Distribute keys securely and manage guest access per procedures.
• Address guest concerns professionally to ensure satisfaction.

Skills

Customer service

Communication

Time management

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Hyatt Regency Lost Pines Resort and Spa in Austin, TX, seeks a Front Desk Agent to welcome guests, check them in, manage reservations, and provide information about the resort and local attractions. You will coordinate with departments to ensure a smooth guest experience, handling inquiries, payments, and secure access efficiently.

The role emphasizes strong communication, teamwork, and a guest-first attitude, with a focus on safety, accuracy, and timely responses in a fast-paced resort