Reservations Sales Agent | Full-time

Hyatt Hotels Corporation; Bastrop, Austin (TX, TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free Hyatt Room Nights

Discounted Room Nights

Free Parking

Paid Time Off

Healthcare Benefits

401(k) with company match

Tuition Reimbursement

Employee Meals

Job summary

Hyatt Regency Lost Pines is seeking a Reservations Sales Agent to be the first contact for guests, offering expert guidance via phone and email. You’ll drive revenue while delivering exceptional guest experiences in a fast-paced resort environment.

Ideal candidates bring 1 year of hotel experience, familiarity with Hyatt systems (Reserve, Opera), and a passion for selling amenities and rooms. Flexible schedule required, benefits included.

Qualifications

• Minimum 1 year of hotel experience.
• Reservations, Front Office or Events experience preferred.
• Experience with Hyatt reservations systems (Reserve, Opera) preferred.
• Typing 45 wpm and excellent communication skills.
• Must have strong working knowledge of Microsoft Office.
• Flexible schedule including evenings, weekends, holidays.

Responsibilities

• Accurately process room reservations, identify guest needs, and communicate special requests to relevant departments.
• Apply revenue optimization strategies to support the Director of Revenue in maximizing resort profitability.
• Generate and audit daily reservation reports to ensure accuracy and readiness.
• Use proven sales techniques to deliver high-quality calls that enhance guest satisfaction and drive revenue.
• Promote resort amenities and experiences to boost ancillary revenue and enrich the guest journey.
• Meet and exceed monthly goals for ADR, conversion, and revenue.
• Stay informed about all resort offerings, promotions, and policy updates.
• Execute daily reservation tasks with precision and professionalism.
• Resolve guest inquiries and challenges with patience, empathy, and a solution-focused approach.
• Upsell accommodations and amenities by understanding guest preferences and offering tailored recommendations.
• Complete lead forms for all new reservation calls in compliance with standards.
• Make outbound calls and follow-ups to ensure seamless booking experiences.

Skills

Microsoft Office

Communication skills

Flexible schedule

Multitasking

Problem solving

Guest experience

Independent work

Tools

Opera

Reserve

Job description

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Hyatt Regency Lost Pines is seeking a Reservations Sales Agent to serve as the first point of contact for our guests, providing expert guidance and personalized service via phone and email.

This role is ideal for someone who thrives in a fast-paced environment, enjoys connecting with people, and takes pride in delivering excellence. You’ll be the voice of our resort, helping guests plan unforgettable stays while supporting our revenue goals through strategic sales techniques.

Key Responsibilities:

Accurately process room reservations, identify guest needs, and communicate special requests to relevant departments.

Apply revenue optimization strategies to support the Director of Revenue in maximizing resort profitability.

Generate and audit daily reservation reports to ensure accuracy and readiness.

Use proven sales techniques to deliver high-quality calls that enhance guest satisfaction and drive revenue.

Promote resort amenities and experiences to boost ancillary revenue and enrich the guest journey.

Meet and exceed monthly goals for average daily rate (ADR), conversion, and revenue.

Stay informed about all resort offerings, promotions, and policy updates.

Execute daily reservation tasks with precision and professionalism.

Resolve guest inquiries and challenges with patience, empathy, and a solution-focused approach.

Upsell accommodations and amenities by understanding guest preferences and offering tailored recommendations.

Complete lead forms for all new reservation calls in compliance with standards.

Make outbound calls and follow-ups to ensure seamless booking experiences.

Benefits | We care for people so they can be their best. Our colleagues enjoy:

Career Growth and Advancement – Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level

Affordable Benefits after 30 days– Comprehensive health coverage for you and your family. Full-time colleagues are eligible for medical, dental, vision, life, LTD, STD

Healthcare FSA- saves you money for medical expenses

Free Hyatt Room Nights - atHyatt Hotels around the world for full-time & part-time colleagues

Discounted Room Nights – for you, your friends and your family!

Free Parking – convenient and cost-free parking for all our associates

Paid Time Off – Take the time you need to recharge and stay healthy

Financial Perks -401(k)w/company match &discounted employee stockpurchase plan

Employee Assistance – 24/7 emotional support, legal guidance, personal & financial resources

Employee meals – in our cafeteria for full-time, part-time and on-call colleagues

Tuition Reimbursement:Further your education with our support.

Discounts at various retailers – at Headspace, Apple, AT&T, Verizon and More!

Colleague Recognition Programs -Be celebrated for your hard work and dedication.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

Must have strong working knowledge of Microsoft Office programs

Must have excellent listening and communication skills

Ability to work a flexible schedule that may include evenings, weekends and holidays

Must be able to work well under pressure and multi-task

Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

Must have a passion for creating an exceptional experience for all guests

Must be able to work independently and remain focused

Minimum 1 year of hotel experience required. Reservations, Front Office or Events experience preferred.

Previous experience with Hyatt reservations systems (Reserve, Opera) highly preferred

Must be able to type 45 wpm and have excellent communication skills

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