Guest Activities Host / Resort Concierge | Part-Time ~ $15/hr

Hyatt Regency; Austin (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free Hyatt room nights

Discounted room nights

Free parking

Paid time off

401(k) with company match

Tuition reimbursement

Employee meals

Discounts at retailers

Job summary

Hyatt Regency Lost Pines Resort & Spa is seeking a Guest Activities Host / Resort Concierge to assist guests in planning and booking activities on property and in the surrounding area, ensuring memorable experiences.

You will share local insights, coordinate with team members, and maintain clear, friendly communication to guests. A passion for hospitality and flexibility to work varied shifts are essential.

Qualifications

• Strong communication and guest service skills.
• Ability to manage multiple requests in a fast-paced environment.
• Must be able to work weekends and holidays.
• Must have a valid driver's license and be 18+.
• Familiarity with Microsoft Outlook / Office Suite.

Responsibilities

• Assist guests with activity planning and booking.
• Provide local insights and recommend activities.
• Communicate clearly to keep guests informed.
• Coordinate with other departments to ensure seamless events.
• Respond to guest inquiries with exceptional service.

Skills

Communication skills

Fast-paced

Hospitality

Flexibility

Driver's license

Microsoft Outlook

Tools

Office Suite

Job description

Organization- Hyatt Regency Lost Pines Resort and Spa

Join Our Team as a Guest Activities Host / Resort Concierge at Hyatt Regency Lost Pines Resort & Spa!

As a Guest Activities Host, you’ll be the go-to person for helping our guests explore all the exciting activities available both on our beautiful property and in the surrounding area. This role is perfect for someone who thrives in a fast-paced environment and loves connecting with people.

Summary

Key Responsibilities:

• Assist Guests with Activity Planning: Help guests schedule and book a variety of activities, ensuring they make the most of their stay at the resort.
• Provide Local Insights: Share your knowledge of the property and surrounding area, recommending activities that cater to guests’ interests and preferences.
• Communicate Effectively: Maintain clear and friendly communication with guests, ensuring they feel welcomed and informed about all available options.
• Coordinate with Team Members: Work closely with other departments to ensure seamless execution of activities and events, enhancing the overall guest experience.
• Handle Guest Inquiries: Respond to questions and concerns promptly, providing exceptional service that reflects Hyatt’s commitment to hospitality.

Why Join Us?

At Hyatt Regency Lost Pines, we believe that our team members are the heart of our operation. You’ll be part of a supportive environment that values your contributions and offers opportunities for growth and development. If you’re ready to make a difference in our guests’ experiences, we’d love to hear from you!

Benefits |

We care for people so they can be their best. Our colleagues enjoy:

• Career Growth and Advancement – Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level
• Free Hyatt Room Nights per year - at Hyatt Hotels around the world for
• Discounted Room Nights – for you, your friends and your family!
• Free Parking – convenient and cost-free parking for all our associates
• Paid Time Off – Take the time you need to recharge and stay healthy
• Financial Perks - 401(k) w/ company match & discounted employee stock purchase plan
• Employee Assistance – 24/7 emotional support, legal guidance, personal & financial resources
• Employee meals – in our cafeteria for full-time, part-time and on-call colleagues
• Tuition Reimbursement: Further your education with our support.
• Discounts at various retailers – at Headspace, Apple, AT&T, Verizon and More!
• Some benefits may require full-time status.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• Strong Communication Skills: You should be able to engage with guests confidently and clearly, making their experience enjoyable and informative.
• Ability to Thrive in a Fast-Paced Environment: You’ll need to manage multiple requests and schedules while maintaining a positive attitude.
• Passion for Hospitality: A genuine desire to help guests create memorable experiences is essential.
• Flexibility: Willingness to work various shifts, including weekends and holidays, to accommodate guest needs.
• Previous Experience: While prior experience in a similar role is a plus, a friendly demeanor and eagerness to learn are what truly matter!
• Must have a valid driver’s license and be at least 18 years of age.
• Must be comfortable using computers and familiar with Microsoft Outlook / Office Suite