Guest-Focused Reservations Sales Specialist

Hyatt Regency; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Career Growth

Paid Time Off

Free Hyatt Room Nights

Discounted Room Nights

Free Parking

Tuition Reimbursement

Job summary

Hyatt Regency Lost Pines Resort and Spa in Texas seeks a Reservations Sales Agent to be the first point of contact for guests, guiding and serving via phone and email. You will drive revenue through strategic sales techniques while delivering exceptional guest experiences.

This role suits someone who thrives in a fast-paced environment, loves interacting with people, and takes pride in excellence. You will help guests plan memorable stays and support revenue goals.

Qualifications

• Must have strong working knowledge of Microsoft Office programs.
• Must have excellent listening and communication skills.
• Ability to work a flexible schedule that may include evenings, weekends and holidays.
• Must be able to work well under pressure and multi-task.
• Must have the ability to resolve problems/d conflicts in a diplomatic and tactful manner.
• Must have a passion for creating an exceptional guest experience.
• Must be able to type 45 wpm and have excellent communication skills.
• Minimum 1 year of hotel experience required; Reservations/Front Office/Events preferred.
• Previous experience with Hyatt reservations systems (Reserve, Opera) highly preferred.

Responsibilities

• Accurately process room reservations, identify guest needs, and communicate special requests to relevant departments.
• Apply revenue optimization strategies to support the Director of Revenue in maximizing resort profitability.
• Generate and audit daily reservation reports to ensure accuracy and readiness.
• Use proven sales techniques to deliver high-quality calls that enhance guest satisfaction and drive revenue.
• Promote resort amenities and experiences to boost ancillary revenue and enrich the guest journey.
• Meet and exceed monthly goals for ADR, conversion, and revenue.
• Stay informed about all resort offerings, promotions, and policy updates.
• Execute daily reservation tasks with precision and professionalism.
• Resolve guest inquiries and challenges with patience, empathy, and a solution-focused approach.
• Upsell accommodations and amenities by understanding guest preferences and offering tailored recommendations.
• Complete lead forms for all new reservation calls in compliance with standards.
• Make outbound calls and follow-ups to ensure seamless booking experiences.

Skills

Microsoft Office

Excellent listening skills

Communication skills

Flexible schedule

Independent and focused

Job description

Hyatt Regency Lost Pines Resort and Spa in Texas seeks a Reservations Sales Agent to be the first point of contact for guests, guiding and serving via phone and email. You will drive revenue through strategic sales techniques while delivering exceptional guest experiences.

This role suits someone who thrives in a fast-paced environment, loves interacting with people, and takes pride in excellence. You will help guests plan memorable stays and support revenue goals.