Reservations Agent

The Colonnade Hotel; Boston (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

The Colonnade Hotel in Boston is seeking a dedicated Reservations Agent to support guests through all aspects of the reservation process. This role involves direct communication with guests via phone and email, along with a solid understanding of hotel packages and local attractions.

Successful candidates will demonstrate excellent customer service, strong organizational skills, and the ability to multitask in a fast-paced environment. Knowledge of property management systems like OPERA or SynXis is preferred. Flexibility in scheduling is necessary.

Qualifications

• At least 2 years of experience in hospitality or guest services.
• Ability to multitask in a fast-paced environment.
• Proficient in inputting bookings accurately.

Responsibilities

• Answer incoming calls and greet guests in a friendly manner.
• Respond to guest inquiries and requests for reservations.
• Provide accurate information about hotel services and local attractions.

Skills

Customer service

Organizational skills

Computer skills

Communication skills

Tools

OPERA

SynXis

Delphi

Job description

POSITION PURPOSE

The Reservations Agent will offer support through all aspects of a guest reservation. Requirements of this position including but not limited to, direct contact with guests over the telephone, email inquiries, product knowledge of the hotel packages, facilities and surrounding area, internal requests, upselling guests to higher room categories, candidate must be professional, and efficient. Proficiently selling of the hotel, while maintaining the current hotel strategies.

Responsibilities include but not limited to:

• Answer the telephone and greet prospective guests in a friendly manner using clear, verbal communication.
• Respond to guest inquiries and requests for reservations.
• Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate.
• To have knowledge of the hotel facilities and services, local attractions, directions to be able to answer questions on.
• Must be able to multitask, using a telephone and computer to efficiently complete guest information, accurately.
• Communicate applicable deposit and guarantee policies as requested.
• Enters all Sales bookings and group contracts on a timely basis per the instructions of the Supervisor or Reservations Manager.
• Performs routine filing and required report keeping for the department.
• Complete all other tasks, duties assigned by the Supervisor or Reservations Manager.

Skills, Abilities and Experience needed to be successful

• Basic understanding of the hotels property management systems, OPERA, SynXis, or Delphi preferred.
• Must have at least two (2) or more years’ of related guest experience in Hospitality. Strong organizational and computer skills required for a fast paced environment.
• Must be able to work independently and be a self-motivator and demonstrate excellent customer service skills.
• Prior communications, reservations, hospitality and computer experience preferred.
• Accurately Input Book reservations into computer system.
• Performs routine filing and required report keeping for the department.
• Must be able to work a flexible schedule including, weekdays, weekends and holidays.