Reservations Manager — Customer Care & Logistics

U-Haul; Webster (MA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Health insurance

Dental & Vision Plans

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Life insurance

Paid holidays, vacation, and sick days

Job summary

U-Haul is seeking a Reservation Manager Agent in Webster, MA. You will support customers and field team members with equipment reservations and placement, ensuring smooth distribution and availability to meet demand.

Under the Traffic Control Manager, you will review reports, balance regional inventory, and assist with U-Box products. A high school diploma and strong customer service skills are required; familiarity with office equipment is a plus. This is a fast-paced, team-oriented role.

Qualifications

• High school diploma or equivalent.
• Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email
• Proficient in customer service, time management and multitasking

Responsibilities

• Assist with calls from and to customers.
• Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
• Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
• Assist with the Company’s U-Box portable storage product.

Skills

Customer service

Time management

Multitasking

Phone etiquette

Word

Email

Office equipment

Multiline phones

Education

High school diploma or equivalent

Tools

Multiline phones

Job description

U-Haul is seeking a Reservation Manager Agent in Webster, MA. You will support customers and field team members with equipment reservations and placement, ensuring smooth distribution and availability to meet demand.

Under the Traffic Control Manager, you will review reports, balance regional inventory, and assist with U-Box products. A high school diploma and strong customer service skills are required; familiarity with office equipment is a plus. This is a fast-paced, team-oriented role.