Reservations & Guest Experience Specialist

The Colonnade Hotel; Boston (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

The Colonnade Hotel in Boston is seeking a dedicated Reservations Agent to support guests through all aspects of the reservation process. This role involves direct communication with guests via phone and email, along with a solid understanding of hotel packages and local attractions.

Successful candidates will demonstrate excellent customer service, strong organizational skills, and the ability to multitask in a fast-paced environment. Knowledge of property management systems like OPERA or SynXis is preferred. Flexibility in scheduling is necessary.

Qualifications

• At least 2 years of experience in hospitality or guest services.
• Ability to multitask in a fast-paced environment.
• Proficient in inputting bookings accurately.

Responsibilities

• Answer incoming calls and greet guests in a friendly manner.
• Respond to guest inquiries and requests for reservations.
• Provide accurate information about hotel services and local attractions.

Skills

Customer service

Organizational skills

Computer skills

Communication skills

Tools

OPERA

SynXis

Delphi

Job description

The Colonnade Hotel in Boston is seeking a dedicated Reservations Agent to support guests through all aspects of the reservation process. This role involves direct communication with guests via phone and email, along with a solid understanding of hotel packages and local attractions.

Successful candidates will demonstrate excellent customer service, strong organizational skills, and the ability to multitask in a fast-paced environment. Knowledge of property management systems like OPERA or SynXis is preferred. Flexibility in scheduling is necessary.