Guest Service Pro - Elevate Front Desk Experience

The Colonnade Hotel; Boston (MA); On-site; USD 24,796 - 33,062; Full time

Job summary

The Colonnade Hotel in Boston welcomes applicants for the Guest Service Agent role. You will provide outstanding guest service, manage check-in and check-out, monitor room inventory, and uphold high service standards in a fast-paced front desk environment.

Ideal candidates have at least two years of customer service experience, strong communication skills, and familiarity with hotel operations. This is a 24/7 position requiring flexibility in the schedule.

Qualifications

• Minimum of two years customer service experience.
• Ability to consistently treat others with kindness and willingness to help.
• Familiar with hotels and previous front desk experience is a big plus.
• Excellent time management skills.
• Good knowledge of computers including hospitality software.
• Stay poised and calm under pressure.
• As a 24/7 operation position will require a varied schedule including evenings, nights, holidays and weekends.
• Communicate effectively and graciously with Housekeeping, Engineering, Catering and Sales to ensure groups and special functions are handled smoothly.

Responsibilities

• Provide outstanding guest service and handle check-in/check-out.
• Manage room inventory and availability while upholding high standards.
• Coordinate with Housekeeping, Engineering, Catering and Sales to ensure smooth functions.

Skills

Customer service

Excellent communication

Team player

Front desk experience

Calm under pressure

Tools

Opera PMS

Job description

The Colonnade Hotel in Boston welcomes applicants for the Guest Service Agent role. You will provide outstanding guest service, manage check-in and check-out, monitor room inventory, and uphold high service standards in a fast-paced front desk environment.

Ideal candidates have at least two years of customer service experience, strong communication skills, and familiarity with hotel operations. This is a 24/7 position requiring flexibility in the schedule.