Part-Time Front Desk Agent — Guest Service & Reservations

Colwen Management Inc; Concord (MA); On-site; USD 20,664 - 28,929; Part time

Benefits offered by this job

Medical Insurance

Vision Insurance

FSAs

Supplemental Insurance

Paid Time Off

Employee Assistance Program

401K with Company Match

Hotel Discount

Associate Discounts

Training & Development

Job summary

Residence Inn Boston-Concord, a Colwen Hotels Property, is seeking a friendly Part Time Front Desk Associate to join our team in Concord, MA. You will handle guest registration, reservations, and provide information about the hotel and local area.

You will work a 7-day rotational schedule including nights, weekends, and holidays, delivering excellent guest service and maintaining professional standards at the front desk.

Qualifications

• One year of related experience, hotel preferred.
• Brand experience preferred.
• Excellent verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service skills, ability to deal with difficult guests.
• Familiarity with local area, ability to provide directions and maps to local attractions and destinations.
• Proficient with Microsoft Office Suite and common computer software programs.
• Ability to learn computer software programs and operate property management system.
• Willingness to work 7-day rotational work schedule including nights, weekends, and holidays.

Responsibilities

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
• Provide exceptional guest service.
• Efficiently manage the operations of the front desk, ensure check in and check out is timely.
• Warmly and professionally welcome all guests.
• Process guest check-in: confirm reservations, assign guest rooms.
• Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency.
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
• Maintain knowledge of hotel policies including rates, discounts, special offers and community events.
• Maintain knowledge of upcoming events, local area and hotel offerings.
• Ensure prompt delivery of billing to guests.
• Process all payments types e.g. charges, cash, checks, debit or credit cards.
• Discreetly handle confidential guest information.
• Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns.
• Ensure lobby and shared areas are neat and orderly.
• Adhere to all Colwen and brand standards.
• Maintain STRICT key controls.
• Perform other related duties as assigned, you may be required to perform a variety of different job duties and functions in various departments during the course of a shift.

Skills

Guest service

Communication

Interpersonal skills

Organization

MS Office

PMS software

Tools

MS Office Suite

Property Management System (PMS)

Job description

Residence Inn Boston-Concord, a Colwen Hotels Property, is seeking a friendly Part Time Front Desk Associate to join our team in Concord, MA. You will handle guest registration, reservations, and provide information about the hotel and local area.

You will work a 7-day rotational schedule including nights, weekends, and holidays, delivering excellent guest service and maintaining professional standards at the front desk.