Guest Service Agent

The Colonnade Hotel; Boston (MA); On-site; USD 24,796 - 33,062; Full time

Job summary

The Colonnade Hotel in Boston welcomes applicants for the Guest Service Agent role. You will provide outstanding guest service, manage check-in and check-out, monitor room inventory, and uphold high service standards in a fast-paced front desk environment.

Ideal candidates have at least two years of customer service experience, strong communication skills, and familiarity with hotel operations. This is a 24/7 position requiring flexibility in the schedule.

Qualifications

• Minimum of two years customer service experience.
• Ability to consistently treat others with kindness and willingness to help.
• Familiar with hotels and previous front desk experience is a big plus.
• Excellent time management skills.
• Good knowledge of computers including hospitality software.
• Stay poised and calm under pressure.
• As a 24/7 operation position will require a varied schedule including evenings, nights, holidays and weekends.
• Communicate effectively and graciously with Housekeeping, Engineering, Catering and Sales to ensure groups and special functions are handled smoothly.

Responsibilities

• Provide outstanding guest service and handle check-in/check-out.
• Manage room inventory and availability while upholding high standards.
• Coordinate with Housekeeping, Engineering, Catering and Sales to ensure smooth functions.

Skills

Customer service

Excellent communication

Team player

Front desk experience

Calm under pressure

Tools

Opera PMS

Job description

Do you enjoy meeting people from all over the world? Are you passionate about making a differencein other people's lives and do you want to be a part of a team that shares your passion?

The independently owned, elegant Colonnade Hotel is nestled among Boston's finest cultural venues and most exciting shops in the heart of Boston's historic Back Bay, If you are interested in joining a fun and dedicated team of hospitality professionals, in a hotel that focuses on further developing your skills, this could be the right role for you.

Job Description:

As the Guest Service Agent, you are responsible for providing outstanding guest service. Responsibilitiesinclude, but arenot limited to, guest service and registration (check-in/check-out), room inventory and availability, and upholding high quality guest service standards.

To become an integral part of the Front Office team you will need:

• Minimum of two years customer service experience
• Ability to consistently treat others with kindness and willingness to help.
• Proficiency in the operation system Opera will be helpful!
• Familiar with Hotels and previous Hotel Front Desk experience is a big plus.
• Ensure guest expectations are exceeded
• Communicate effectively and graciously with Housekeeping, Engineering, Catering and Sales to ensure groups and special functions are handled smoothly.
• Stay poised and calm under pressure.
• As a 24/7 operation position will be required to work a varied schedule that includes evenings, nights, holidays and weekends.
• Excellent time management skills.
• Good knowledge of computers including hospitality software.
• Exceptional detail in follow-up.
• Contribute to a courteous, friendly, professional work environment.

Physical Requirements:

Ability to stand for long periods of time and move frequently from area to area. Ability to bend, stoop, crouch, reach with hands and arms. Regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds. Must be able to stand or walk for an extended period or for an entire work shift in indoor environments.

Must be a self-starter with a great personality and strong skills.

Think you might be the right fit? We'd love to hear from you!

We offer competitive wages, comprehensive benefits for full-time employees, and an independently run, family owned iconic hotel. Must get along well with others and know that true happiness comes from making others happy! Elevate your career with a role at Back Bay's neighborhood gemColonnade Hotel.

The Colonnade values diversity, prohibits discrimination, and is an equal opportunity employer.