Reservations & Dispatch Specialist (Evenings/Weekends)

Delaware North Co; West Memphis (AR); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Training opportunities

Employee discounts

Flexible schedules

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation days and holidays

Parental bonding leave

Job summary

Delaware North Gaming is seeking full-time Reservations/PBX Agents to join our team at Southland Casino in West Memphis, Arkansas. You will serve as a dispatcher by taking incoming calls from field service team members and coordinating timely responses to locations in need of service.

The position reports to the Reservations team and requires excellent communication, the ability to prioritize and multitask in a fast-paced environment. Shift details include 8-hour evenings, weekends, and holidays.

Qualifications

• Excellent written and oral communication skills.
• Professional telephone etiquette.
• Computer skills including e-mail, spreadsheets, database activity, and keyboarding.
• Capacity to work a flexible schedule.
• No high school diploma or GED required.

Responsibilities

• Efficiently operate communication equipment to communicate to drivers and Southland locations in need of service.
• Answer multi-line telephone, maintaining a professional office environment and relationships with internal and external customers.
• Operate GPS equipment to track locations of Southland mobile personnel, inputting data into the dispatch report.
• Effective communication with management regarding service issues and breakdowns.

Skills

Communication skills

Telephone etiquette

Computer skills

GPS dispatch

Tools

GPS tracking

Job description

Delaware North Gaming is seeking full-time Reservations/PBX Agents to join our team at Southland Casino in West Memphis, Arkansas. You will serve as a dispatcher by taking incoming calls from field service team members and coordinating timely responses to locations in need of service.

The position reports to the Reservations team and requires excellent communication, the ability to prioritize and multitask in a fast-paced environment. Shift details include 8-hour evenings, weekends, and holidays.