Dispatch & Reservations Agent - Flexible Evening Shifts

Delaware North; West Memphis (AR); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Training opportunities

Employee discounts

Flexible schedules

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Parental leave

Tuition reimbursement

Job summary

Delaware North Gaming in West Memphis, Arkansas is hiring full-time Reservations/PBX Agents to join our team at Southland Casino. As a Dispatcher, you will take incoming calls from our field service team to ensure timely responses and smooth operations.

You will operate multi-line phones, use GPS tracking, and coordinate with management on service issues. We offer weekly pay, training, employee discounts, flexible schedules, and a comprehensive benefits package.

Qualifications

• Effective written and oral communication skills.
• Professional telephone etiquette.
• Computer skills including e-mail, spreadsheets, database activity, and keyboarding.
• Capacity to work a flexible schedule.
• No high school diploma or GED required.

Responsibilities

• Efficiently operate communication equipment to communicate to drivers and Southland locations in need of service.
• Answer multi-line telephone, maintaining a professional office environment and professional relations with internal and external customers in accordance with our established customer service program.
• Operate GPS equipment to track locations of Southland mobile personnel, inputting data into the dispatch report in accordance with procedures.
• Effective communication with management regarding service issues and breakdowns.

Skills

Communication

Prioritization

Multitasking

Telephone etiquette

Tools

GPS tracking

Job description

Delaware North Gaming in West Memphis, Arkansas is hiring full-time Reservations/PBX Agents to join our team at Southland Casino. As a Dispatcher, you will take incoming calls from our field service team to ensure timely responses and smooth operations.

You will operate multi-line phones, use GPS tracking, and coordinate with management on service issues. We offer weekly pay, training, employee discounts, flexible schedules, and a comprehensive benefits package.