Reservations/PBX Agent

Delaware-North; West Memphis (AR); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Training opportunities

Employee discounts

Flexible schedules

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation days and holidays

Parental bonding leave

Job summary

Delaware North Gaming is seeking full-time Reservations/PBX Agents to join our team at Southland Casino in West Memphis, Arkansas. You will serve as a dispatcher by taking incoming calls from field service team members and coordinating timely responses to locations in need of service.

The position reports to the Reservations team and requires excellent communication, the ability to prioritize and multitask in a fast-paced environment. Shift details include 8-hour evenings, weekends, and holidays.

Qualifications

• Excellent written and oral communication skills.
• Professional telephone etiquette.
• Computer skills including e-mail, spreadsheets, database activity, and keyboarding.
• Capacity to work a flexible schedule.
• No high school diploma or GED required.

Responsibilities

• Efficiently operate communication equipment to communicate to drivers and Southland locations in need of service.
• Answer multi-line telephone, maintaining a professional office environment and relationships with internal and external customers.
• Operate GPS equipment to track locations of Southland mobile personnel, inputting data into the dispatch report.
• Effective communication with management regarding service issues and breakdowns.

Skills

Communication skills

Telephone etiquette

Computer skills

GPS dispatch

Tools

GPS tracking

Job description

The opportunity

Delaware North Gaming is hiring full-time Reservations/PBX Agents to join our team at Southland Casino in West Memphis, Arkansas. If you are looking to work in an exciting environment where no two days are the same, this is your next career move. As a Dispatcher, you take incoming calls from our field service team members to ensure the proper response in a timely manner. If you have excellent communication skills, are able to effectively prioritize and multi-task, and enjoy working in a fast-paced environment.

Pay

$15.00 - $17.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Efficiently operate communication equipment to communicate to drivers and Southland locations in need of service
• Answer multi-line telephone, maintaining a professional office environment and professional relations with internal and external customers in accordance with our established customer service program
• Operate GPS equipment to track locations of Southland mobile personnel, inputting data into the dispatch report in accordance with procedures
• Effective communication with management regarding service issues and break downs

More about you

• Effective written and oral communication skills
• Professional telephone etiquette
• Computer skills including e-mail, spreadsheets, data base activity, and keyboarding
• Capacity to work a flexible schedule
• No high school diploma or GED required

Physical requirements

• Ability to focus and understand GPS monitoring maps for extended periods of time, sitting with breaks for the duration of shift, typically 8 hours
• Ability to work with others in limited space capacity
• Adequate vision capabilities

Shift details

• 8hr shift
• Evenings
• Weekends
• Holidays

Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.