Reservations / PBX Agent

Southland Casino Hotel; West Memphis (AR); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Job summary

Southland Casino in West Memphis, Arkansas is seeking Reservations/PBX Agents for a full-time position. You will handle multi-line calls, coordinate with drivers, and track locations with GPS to ensure timely dispatch according to procedures.

The role requires strong communication, professional telephone etiquette, and basic computer skills. Shift includes evenings, weekends, and holidays with weekly pay and benefits.

Qualifications

• Must have strong communication skills for calls and coordination.
• Ability to adapt and multitask in a fast-paced environment.
• Proficient with basic office software and email.

Responsibilities

• Operate communication equipment to drivers and locations in need of service.
• Answer multi-line telephone professionally following the customer service program.
• Operate GPS equipment and input data into the dispatch report.
• Communicate service issues and break downs to management.

Skills

Effective written and oral comms

Professional telephone etiquette

Computer skills (email, spreadsheets,

Education

No high school diploma or GED required

Job description

The opportunity

Delaware North Gaming is hiring full-time Reservations/PBX Agents to join our team at Southland Casino in West Memphis, Arkansas. If you are looking to work in an exciting environment where no two days are the same, this is your next career move. As a Dispatcher, you take incoming calls from our field service team members to ensure the proper response in a timely manner. If you have excellent communication skills, are able to effectively prioritize and multi-task, and enjoy working in a fast-paced environment,

Pay

$15.00 – $17.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Efficiently operate communication equipment to communicate to drivers and Southland locations in need of service
• Answer multi-line telephone, maintaining a professional office environment and professional relations with internal and external customers in accordance with our established customer service program
• Operate GPS equipment to track locations of Southland mobile personnel, inputting data into the dispatch report in accordance with procedures
• Effective communication with management regarding service issues and break downs

More about you

• Effective written and oral communication skills
• Professional telephone etiquette
• Computer skills including e-mail, spreadsheets, data base activity, and keyboarding
• Capacity to work a flexible schedule
• No high school diploma or GED required

Physical requirements

• Ability to focus and understand GPS monitoring maps for extended periods of time, sitting with breaks for the duration of shift, typically 8 hours
• Ability to work with others in limited space capacity
• Adequate vision capabilities

Shift details

8hr shift
Evenings
Weekends
Holidays