Hotel Front Desk Agent, Southland Casino

Mardi Gras Casino, Inc.; West Memphis (AR); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Job summary

Delaware North Gaming is seeking a friendly, customer-service-focused Front Desk Clerk for Southland Casino in West Memphis, Arkansas. This full-time role offers hourly pay between $15.00 and $18.00 and a comprehensive benefits package.

You’ll greet guests, register them, and coordinate with housekeeping while handling cash and daily front-office paperwork. Ideal candidates have prior customer service experience, strong interpersonal skills, and the ability to multitask under guest pressure.

Qualifications

• Good interpersonal communication skills in person and by phone.
• Must be able to multitask, function in a professional manner under pressure from guests and supervisors.
• Previous customer service experience required.
• No diploma required.

Responsibilities

• Provide excellent customer service.
• Greet and register guests via a centralized registration system.
• Coordinate with housekeeping department as needed.
• Cash handling and accountability; maintain accurate paperwork as it relates to front office operations.
• Check and balance the daily figures, post room and tax charges on guest accounts.

Skills

Customer service

Interpersonal communication

Multitasking

Job description

The opportunity

Delaware North Gaming is looking for a friendly, outgoing, and customer-service-focused full-time Front Desk Clerk to join our team at Southland Casino in West Memphis, Arkansas.

Pay

$15.00 - $18.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Provide excellent customer service
• Greet and register guests via a centralized registration system
• Coordinate with housekeeping department as needed
• Cash handling and accountability; maintain accurate paperwork as it relates to front office operations
• Check and balance the daily figures, post room and tax charges on guest accounts

More about you

• Good interpersonal communication skills in person and by phone
• Must be able to multitask, function in a professional manner under pressure from guests and supervisors
• Previous customer service experience required
• No diploma required

Physical requirements

• Stand and walk for extended periods of time

Shift details

• Holidays
• Weekends
• 8hr shift
• Evenings

Who we are

Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.