Reservations Coordinator – Luxury Hotel, On-Site Growth

IHG Hotels & Resorts; Boston (MA); On-site; USD 39,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401k matching

Dry cleaning (complimentary)

Employee meals

Hotel discounts

Job summary

InterContinental Boston is seeking a Reservations Coordinator to manage business travel and transient reservations, coordinate group bookings, and maintain inventory. The role requires an Associate degree and at least one year of related experience, with a strong emphasis on accurate data handling and guest service.

Proficiency in Microsoft Office and Opera PMS is preferred. Evening and weekend work may be required.

Qualifications

• Associate degree and one year of experience as a front desk agent, reservations coordinator or relevant field, or an equivalent combination of education and experience.
• Must speak fluent English.

Responsibilities

• Coordinate reservations and requests for business travel and transient accounts.
• Coordinate all reservations for local negotiated and corporate business travel accounts, including quoting rates and billing.
• Monitor the reservations email inbox and office phone; respond timely and professionally.
• Maintain daily guest room inventory and update group reservations as needed.
• Review and confirm 3rd party reservations for accuracy and billing details.
• Provide reports and maintain group records; assist Group Reservations as needed.

Skills

Fluent English

Education

Associate degree

Tools

Microsoft Office

Opera PMS

Job description

InterContinental Boston is seeking a Reservations Coordinator to manage business travel and transient reservations, coordinate group bookings, and maintain inventory. The role requires an Associate degree and at least one year of related experience, with a strong emphasis on accurate data handling and guest service.

Proficiency in Microsoft Office and Opera PMS is preferred. Evening and weekend work may be required.