Hotel Sales Manager: Business Transient & Groups

StepStone Hospitality; Needham (MA); Hybrid; USD 70,000 - 110,000; Full time

Job summary

The Sheraton Boston Needham Hotel is seeking a dynamic Business Transient Sales Manager with hospitality sales experience and excellent organizational and communication skills. This role focuses on soliciting new accounts, negotiating for business transient revenue, and coordinating with revenue management and operations to maximize group and catering sales.

Candidates should be proficient in reservation systems (Lightspeed preferred) and able to work weekends.

Qualifications

• Knowledge of Marriott CI/TY, Lightspeed, Agency 360 and Demand 360.
• Proficient in Microsoft Word/Office, Chrome and browsers.
• Well organized and detail oriented.
• Ability to work independently and take initiative.
• Excellent analytical, communication and customer service skills.
• Professional, ethical, and a strong team player.
• Enthusiastic with a proactive attitude; weekend availability.
• Strong English reading/writing/grammar and communication.

Responsibilities

• Solicit new and existing accounts to meet revenue goals via calls, emails, outside sales, and site inspections.
• Prospect aggressively, negotiate and close sales for business transient revenue.
• Sell across multiple market segments and coordinate with revenue management.
• Quote rates/availability and manage group and catering leads.
• Collaborate with operations to execute group, meetings and events.
• Log all sales activity in the Marriott CI/TY system and use Lightspeed for reservations.

Skills

Well organized

Work independently

Initiative

Analytical skills

Effective communication

Professional ethics

Enthusiasm

Customer service

Team player

Weekend availability

English proficiency

Tools

Lightspeed

Marriott CI/TY

Agency 360

Demand 360

Microsoft Office

Job description

Description

The Sheraton Boston Needham Hotel is currently seeking a dynamic, and motivated individual for the position of Business Transient Sales Manager. This candidate should demonstrate excellent organizational & communication skills; a strong proficiency in multi-tasking with hospitality sales experience essential.

The responsibilities of the Business Transient Sales Manager include but are not limited to:

· Solicitation of new and existing accounts to meet and exceed business travel and group revenue goals through telephone/e-mail, solicitation, outside sales calls, virtual/site inspections and written communication

· Advanced level of producing business transient revenue through directly soliciting business via aggressive prospecting, negotiating and closing sales

· Experience selling to a variety of market segments

· Marriott experience preferred but not necessary

· Develop and execute strategic plans to maximize revenue. Meet sales goals through the development of new customers as well as nurturing existing client relationships

· Ability to quote rates and availability to customers and manage group and catering leads alongside revenue management for optimal pricing as needed

· Ability to work with the operation team to execute group, meeting, and event business as needed

· Must have the ability to communicate effectively with all hotel departments but also work independently

· Assist with other areas as assigned by the General Manager, and Regional VP of Sales and Marketing

· Ability to log all sales related activity in the Marriot CI/TY System

· Ability to utilize onsite reservation system- Lightspeed experience preferred to manage reservations

· Some weekend office coverage as needed

· Additional tasks and duties required by the Director of Sales or the Managing Director.

Requirements/ Preferred Skills

· Knowledge of Marriott CI/TY, Lightspeed, Agency 360 and Demand 360

· Proficient in Microsoft Word, Office, Chrome, Internet Explorer

· Well organized and detail oriented

· Ability to work independently

· Display initiative, perseverance and analytical skills

· Effective communication

· Professional and ethical

· Displays enthusiasm

· Excellent customer service skills

· Team player and ability to get along with others

· Available to meet guests which may include weekends

· Ability to read, write and speak English, with excellent grammar and communication skills (written and verbal)

*Sheraton Boston Needham Hotel is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.