Luxury Catering & Events Lead (Remote-Eligible)

InterContinental Hotels Group; Boston (MA); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision, disability &

life insurance

Matching 401k plan

Complimentary dry cleaning

Employee meals

Hotel discounts worldwide

Job summary

InterContinental Hotels Group in Boston seeks a Senior Catering Manager to lead planning and execution of group room blocks, meetings, and catering events from contract turnover through completion. You will coordinate with hotel departments to deliver luxury service and flawless guest experiences.

Responsibilities include presenting BEOs, managing client relations, and ensuring accurate billing while maintaining high standards. Evening and weekend shifts may be required to meet business needs.

Qualifications

• Bachelor's degree in Hospitality Management or related field preferred.
• 3–5 years in conference services, catering, event management, or luxury hospitality.
• Experience in a luxury hotel, resort, or full-service convention property preferred.

Responsibilities

• Serve as primary client contact through event completion and billing closure.
• Coordinate meetings, social events (galas, fundraisers), and room blocks.
• Conduct pre-convention planning and post-event meetings with clients and hotel leadership.
• Prepare and distribute detailed banquet event orders (BEOs), group grids/resumes, and diagrams.
• Collaborate with Sales, Banquets, Culinary, Front Office, Housekeeping, Engineering, Security, AV, and other departments for seamless execution.
• Respond promptly to client requests and resolve issues before and during events.
• Ensure meeting spaces are set according to BEOs and diagrams and hotel standards.
• Coordinate guestroom blocks, VIP arrivals, amenities, transportation, and special requests.
• Manage event changes, rooming lists, billing instructions, and function space adjustments.
• Review event billing for accuracy and assist with final reconciliation.
• Maximize client satisfaction and upsell hotel services and amenities.
• Maintain relationships with repeat clients and event planners for future business.
• Ensure compliance with hotel policies, safety standards, and service procedures.

Skills

Organizational skills

Communication skills

Problem solving

Client relationships

Flexible schedule

Education

Bachelor's degree in Hospitality Management or related field

Tools

Amadeus Delphi/Meetings & Events

Opera

Social Tables

Job description

InterContinental Hotels Group in Boston seeks a Senior Catering Manager to lead planning and execution of group room blocks, meetings, and catering events from contract turnover through completion. You will coordinate with hotel departments to deliver luxury service and flawless guest experiences.

Responsibilities include presenting BEOs, managing client relations, and ensuring accurate billing while maintaining high standards. Evening and weekend shifts may be required to meet business needs.