Reservations Agent

mymvw; Honolulu (HI); Remote; USD 32,000 - 46,000; Part time

Benefits offered by this job

Medical/Dental/Vision

401K opportunities

Travel discounts

Tuition Reimbursement

Community service opportunities

On-site subsidized employee parking

Employee breakroom amenities

Monthly luncheons and awards

Discounted theme park tickets

Job summary

Aqua Aston Hospitality is seeking a Reservations Agent to enhance guest experiences through excellent service. This casual role requires maintaining prompt communication and helping convert inquiries into reservations.

You will be responsible for managing reservations, addressing guest inquiries, and ensuring accurate data input into the system. This position offers competitive pay at $28.13 per hour along with a variety of benefits including medical/dental/vision, travel discounts, and

Qualifications

• 1+ years of experience in hospitality reservations.
• Ability to operate facsimile and copy machines.

Responsibilities

• Answer incoming calls and provide hotel information.
• Convert inquiries into reservations.
• Enter and confirm reservations via various channels.
• Address guest and vendor questions.
• Assist with loading group rooming lists and payments.
• Process advance deposits.
• Perform daily reservations audit.
• Process commissions.

Skills

Customer service

Data entry

Communication

Computer proficiency

Education

High School diploma or equivalent

Job description

Hourly Rate: $28.13

Hourly Wage: $28.13

Job Status: Casual (0-19 / hours per week)

At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Reservations Agent, you will sell hotel rooms to prospective guests by providing over-the-phone information and assistance based upon hotel inventory and rate plan availability. Timely and accurate input of rooming lists into hotel PMS to contribute to guest satisfaction and accurate system reporting.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities

Site Specific Perks

• On-site subsidized employee parking
• Employee breakroom amenities
• Monthly luncheon celebrations and awards
• Discounts to onsite food outlets
• Local restaurant discounts
• Discounted theme park tickets and rental cars
• Community service opportunities

As a Reservations Agent a typical day will include:

• Answer incoming calls promptly and provide guests with hotel information and accommodations
• Convert telephone inquiries into reservations maintaining acceptable performance statistics.
• Enter, confirm and modify telephone, facsimile and e-mail reservations.
• Assist with individual and group reservations in the system.
• Address guest and vendor questions or concerns independently.
• Assist with loading group rooming lists, assigning rooms, specifying billing instructions and securing final payments in full prior to group arrival.
• Process advance deposits.
• Perform daily reservations audit for the next day’s arrivals.
• Process commissions.
• Perform other duties as assigned.

To Become a Reservations Agent at AAH:

• High School degree/diploma or equivalent additional experience.
• 1 or more years of experience in hospitality reservations. Computer proficiency and ability to operate facsimile and copy machines.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.