Front Desk Agent

mymvw; Hawaii; Presencial; USD 27.000 - 38.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Free on-site parking

Complimentary coffee and tea

Employee breakroom amenities

Quarterly celebrations and awards

Local restaurant discounts

Discounted theme park tickets

Community service opportunities

Descripción de la vacante

Aqua Aston Hospitality (AAH) is seeking a part-time Guest Services Agent in Hawaii to assist owners and guests with villa check-ins, local activities, and inquiries. You will respond to questions, coordinate with departments, and help ensure memorable guest experiences.

The role supports a friendly, supportive work environment with on-site perks and flexible shifts, including weekends and holidays. Experience in guest services is valued, and background screening may apply.

Formación

• Availability to work various shifts, holidays, and weekends.
• Ability to warmly welcome guests and respond to requests professionally.
• Willingness to undergo background and drug screening per policy.

Responsabilidades

• Check Owners/guests into villas and review amenities and local activities.
• Listen and respond to guests' questions and coordinate with other departments.
• Explain room features and locations (keys, ice, vending).
• Follow up to ensure guest satisfaction.
• Answer telephone calls and route to the proper department.
• Assist bellman and runner duties as needed.

Conocimientos

Guest services

Customer communication

Problem solving

Teamwork

Descripción del empleo

Hourly Rate: $23.49

Hourly Wage: $23.49

Job Status: Casual (0-19 / hours per week).

Are you looking for a place where meaningful moments are made together?

At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at AAH, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where we are empowered to be our best selves.

Where great benefits lead to a life fulfilled.

• Competitive Pay

• Travel discounts

• Credit Union Membership

• Professional Counseling & Family Support

• Growth and Development Opportunities

• *Benefit Eligibility will vary by position

Site Specific Perks:

• Free on-site parking

• Complimentary coffee and tea

• Employee breakroom amenities (refrigerator, microwave)

• Quarterly celebrations and awards

• Local restaurant discounts

• Discounted theme park tickets and rental cars

• Community service opportunities

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.

• Identifies and explains room features to guests (e.g., use of room key, ice, and vending areas, etc.)

• Follow up with Owner/guests to ensure their requests or problems have been met to their satisfaction.

• Answers telephone calls and routes calls to the proper department as applicable.

• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.

• Interact with colleagues and guests professionally and promptly.

• Contribute to team goals.

• Always follow company policies and safety procedures.

To Become a Guest Services Agent at AAH:

• Available to work various shifts, holidays, and both weekend days.

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

• Lift/Carry/Push/Pull Items that Weigh up to25lbs without assistance.

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.