Front Desk Agent

mymvw; Honolulu (HI); On-site; USD 30,000 - 42,000; Part time

Benefits offered by this job

Free on-site employee parking

Complimentary coffee and tea

Employee breakroom amenities

Monthly & quarterly celebrations &

Local restaurant discounts

Discounted theme park tickets and car/

Job summary

Aqua Aston Hospitality (AAH) in Hawaii is seeking a Guest Services Agent to welcome Owners and guests, check them into villas, explain amenities, and highlight local activities.

You will respond to questions, coordinate with other departments to resolve issues, and ensure guest requests are met while assisting with bellman duties as needed. This is a casual, overnight role with a competitive hourly rate.

Responsibilities

• Checks Owners/guests into villas, reviews amenities, services, hours of operations, and local areas of interest and activities.
• Active listening and positive response to guests' questions, concerns, and requests; contacts other departments to resolve issues.
• Identifies and explains room features to guests (e.g., use of room key, ice, vending areas).
• Follow up with Owners/guests to ensure requests or problems are met to satisfaction.
• Answers telephone calls and routes them to the proper department as applicable.
• May assist with bellman and runner duties depending on facility or location.

Job description

Hourly Rate: $26.22

Hourly Wage: $26.22

Job Status: Casual (0-19 / hours per week)

Must be available for 3rd shift (Overnight)

Are you looking for a place where meaningful moments are made together?

At Aqua Aston Hospitality (AAH), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at AAH, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where we are empowered to be our best selves.

Where great benefits lead to a life fulfilled.

• Competitive Pay

• Professional Counseling & Family Support

• Growth and Development Opportunities

• *Benefit Eligibility will vary by position

Site Specific Perks

• Free on-site employee parking
• Complimentary coffee and tea
• Employee breakroom amenities
• Monthly & quarterly celebrations & awards
• Local restaurant discounts
• Discounted theme park tickets and rental cars

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.

• Identifies and explains room features to guests (e.g., use of room key, ice, and vending areas, etc.)

• Follow up with Owner/guests to ensure their requests or problems have been met to their satisfaction.

• Answers telephone calls and routes calls to the proper department as applicable.

• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.

• Interact with colleagues and guests professionally and promptly.

• Contribute to team goals.

• Always follow company policies and safety procedures.

To Become a Guest Services Agent at AAH:

• Available to work various shifts, holidays, and both weekend days.

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.