Reservation Specialist – Fast-Paced Customer Focus

U-Haul; Tucson (AZ); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance & prescription plans

401(k) Savings Plan

Paid holidays

Vacation and sick days

Life insurance

Legal plan

ESOP

Gym reimbursement

Discounts on electronics

Employee assistance program

Job summary

U-Haul is seeking a Reservation Manager Agent in Tucson to join a dynamic team and deliver outstanding customer service. You will support customers, field team members, and dealerships through reservation placement and equipment distribution in a fast-paced environment.

The role reports to the Traffic Control Manager and offers growth opportunities within the U-Haul organization, along with a comprehensive benefits program and collaborative work culture.

Qualifications

• High school diploma or equivalent.
• Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email.
• Proficient in customer service, time management and multitasking.

Responsibilities

• Assist with calls from and to customers.
• Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers’ equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
• Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
• Assist with the Company’s U-Box portable storage product.

Skills

Customer service

Time management

Multitasking

Office equipment

Education

High school diploma or equivalent

Tools

Multiline phones

Microsoft Word

Email

Job description

U-Haul is seeking a Reservation Manager Agent in Tucson to join a dynamic team and deliver outstanding customer service. You will support customers, field team members, and dealerships through reservation placement and equipment distribution in a fast-paced environment.

The role reports to the Traffic Control Manager and offers growth opportunities within the U-Haul organization, along with a comprehensive benefits program and collaborative work culture.