Reservation & Dispatch Specialist

U-Haul; Edison (NJ); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings Plan

Paid holidays

Dental & Vision Plans

Job summary

U-Haul is seeking a Reservation Manager Agent to join a dynamic team and deliver outstanding customer service in a fast-paced environment. Under the direction of the Traffic Control Manager, you will support customers, field teams, and U-Haul dealerships through reservation placement and equipment distribution.

You will review reports to optimize equipment availability, balance regional inventory, and assist with the U-Box portable storage product while handling inquiries by phone and email.

Qualifications

• High school diploma or equivalent.
• Working knowledge of office equipment such as multiline phones, Word and email.
• Proficient in customer service, time management and multitasking.

Responsibilities

• Assist with calls from and to customers.
• Help support field team members and U-Haul dealerships with equipment and reservation management and placement, directing incoming customers' equipment to areas based on demand and productivity status to balance regional market inventory.
• Review reports that aid in effective placement of equipment, customer reservations and contracts to support availability and accuracy.
• Assist with the Company’s U-Box portable storage product.

Skills

Customer service

Time management

Multitasking

Office equipment

Education

High school diploma

Tools

Microsoft Word

Email client

Job description

U-Haul is seeking a Reservation Manager Agent to join a dynamic team and deliver outstanding customer service in a fast-paced environment. Under the direction of the Traffic Control Manager, you will support customers, field teams, and U-Haul dealerships through reservation placement and equipment distribution.

You will review reports to optimize equipment availability, balance regional inventory, and assist with the U-Box portable storage product while handling inquiries by phone and email.