Dynamic Reservations & Customer Support Specialist

U-Haul; Phoenix (AZ); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Health insurance & prescription plans

Paid holidays, vacation, and sick days

Life insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Job summary

U-Haul in Phoenix is seeking a Reservation Manager Agent who thrives in a fast-paced, team-driven environment. You will support customers, field team members and dealerships with reservation placement and equipment distribution to balance regional inventory and meet demand.

The role emphasizes exceptional customer service, reliability, and the ability to review reports to ensure accuracy of reservations and contracts, including assistance with U-Box products.

Qualifications

• High school diploma or equivalent is required.
• Proven customer service experience and strong communication skills.
• Ability to manage multiple tasks and use standard office tools.

Responsibilities

• Assist with calls from and to customers.
• Support field teammates and dealerships with equipment and reservation management and placement.
• Direct incoming customers' equipment to areas based on demand and productivity status to balance regional inventory.
• Review reports that aid in accurate reservations and contracts.

Skills

Customer service

Time management

Multitasking

Office equipment

Education

High school diploma or equivalent

Tools

Word

Email

Job description

U-Haul in Phoenix is seeking a Reservation Manager Agent who thrives in a fast-paced, team-driven environment. You will support customers, field team members and dealerships with reservation placement and equipment distribution to balance regional inventory and meet demand.

The role emphasizes exceptional customer service, reliability, and the ability to review reports to ensure accuracy of reservations and contracts, including assistance with U-Box products.