Reservation Specialist: Dynamic Customer Service & Planning

U-Haul; Alcoa (TN); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Health insurance

Paid holidays

Dental & Vision Plans

401(k) Savings Plan

Life insurance

Job summary

U-Haul is seeking a friendly Reservation Manager Agent to join our team in Tennessee. You will support customers and field staff with equipment reservations, directing requests to balance regional inventory and meet demand across dealerships.

The role requires solid customer service, multitasking, and time-management skills, plus familiarity with office equipment. High school diploma or equivalent is required, and your day will be fast-paced and dynamic.

Qualifications

• High school diploma or equivalent is required.
• Proven customer service and multitasking abilities.
• Comfort with office equipment and basic software.

Responsibilities

• Assist with calls from and to customers.
• Support field teams and dealerships with reservations and equipment placement.
• Review reports to ensure accurate reservations and inventory balance.
• Assist with U-Box portable storage product as needed.

Skills

Customer service

Time management

Multitasking

Phone etiquette

Education

High school diploma or equivalent

Tools

Multiline phones

Word

Email

Job description

U-Haul is seeking a friendly Reservation Manager Agent to join our team in Tennessee. You will support customers and field staff with equipment reservations, directing requests to balance regional inventory and meet demand across dealerships.

The role requires solid customer service, multitasking, and time-management skills, plus familiarity with office equipment. High school diploma or equivalent is required, and your day will be fast-paced and dynamic.