Reservation Services Consultant

Hopesglobalgetaways; Oregon; Hybrid; USD 21,000 - 34,000; Full time

Benefits offered by this job

Travel discounts

Remote work

Training provided

Performance incentives

Job summary

Hopesglobalgetaways is seeking Reservation Services Consultants to join our remote team. You will assist clients with selecting and coordinating vacation arrangements, ensuring accuracy and clear communication throughout the booking process.

This role emphasizes researching options, managing details, and following a defined process from inquiry through confirmation. Training and ongoing guidance are provided, with opportunities for professional development and travel-related benefits.

Qualifications

• Strong written and verbal communication skills.
• High level of organization and attention to detail.
• Professional and customer-focused approach.
• Comfortable researching and reviewing multiple options online.
• Ability to keep reservation information and deadlines organized.
• Strong follow-up and problem-solving abilities.
• Able to manage multiple client requests and changing priorities.
• Self-motivated and comfortable working independently.
• Willingness to learn supplier systems, reservation tools, and digital platforms.
• Basic computer proficiency and reliable internet access.
• Must be at least 18 years of age.
• Must be legally eligible to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other qualifying countries.

Responsibilities

• Review client requests to identify preferred destinations, travel dates, budget considerations, interests, and special requirements.
• Research accommodations, cruises, transportation, tours, excursions, activities, and vacation package options.
• Explain relevant choices and assist clients with selecting services that align with their needs.
• Coordinate approved reservations using designated supplier platforms and resources.
• Verify names, dates, services, confirmations, and other booking information for accuracy.
• Track important deadlines, outstanding details, and reservation updates.
• Respond to routine questions and communicate changes or next steps clearly.
• Maintain organized client records while continuing to build destination and supplier knowledge.

Skills

Customer service

Organization

Attention to detail

Option research

Communication

Job description

Position Overview

We are seeking organized, service-oriented individuals to join our remote team as Reservation Services Consultants. In this role, you will assist clients with selecting and coordinating vacation arrangements while helping ensure reservation details are accurate, complete, and clearly communicated. This opportunity is well suited for individuals who enjoy customer interaction, researching options, managing details, and following a process from inquiry through confirmation. Previous professional travel experience is not required. Training and continued guidance are provided.

Key Responsibilities

• Review client requests to identify preferred destinations, travel dates, budget considerations, interests, and special requirements.
• Research accommodations, cruises, transportation, tours, excursions, activities, and vacation package options.
• Explain relevant choices and assist clients with selecting services that align with their needs.
• Coordinate approved reservations using designated supplier platforms and resources.
• Verify names, dates, services, confirmations, and other booking information for accuracy.
• Track important deadlines, outstanding details, and reservation updates.
• Respond to routine questions and communicate changes or next steps clearly.
• Maintain organized client records while continuing to build destination and supplier knowledge.

Opportunity Details

• Remote opportunity with flexible scheduling
• Independent work structure; not a traditional hourly or salaried employee position
• Training available for individuals entering the travel industry
• Ongoing supplier, destination, and reservation-system education
• Access to team guidance and professional development resources
• Performance-based incentive and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Continued opportunities to strengthen reservation, organization, and client-service skills

Qualifications

• Strong written and verbal communication skills
• High level of organization and attention to detail
• Professional and customer-focused approach
• Comfortable researching and reviewing multiple options online
• Ability to keep reservation information and deadlines organized
• Strong follow-up and problem-solving abilities
• Able to manage multiple client requests and changing priorities
• Self-motivated and comfortable working independently
• Willingness to learn supplier systems, reservation tools, and digital platforms
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must be legally eligible to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other qualifying countries