Reservation Manager — Equipment & Customer Support Lead

Uhaul; Orlando (FL); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Health insurance & prescription plans

Paid holidays, vacation, and sick days

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Dental & Vision Plans

Life insurance

MetLife auto and home insurance

LifeLock Identity Theft Protection

Dave Ramsey's SmartDollar Program

Job summary

U-Haul is seeking a Reservation Manager Agent to join a fast-paced team focused on delivering outstanding customer service and efficient equipment reservation management. Under the Traffic Control Manager, you will support customers, field teams and dealerships with reservation placement and equipment distribution to balance regional inventory and meet demand.

The role emphasizes teamwork, reliability and the ability to adapt to daily changes in a dynamic environment.

Qualifications

• High school diploma or equivalent.
• Working knowledge of office equipment such as multiline phones, Word and email.
• Proficient in customer service, time management and multitasking.

Responsibilities

• Assist with calls from and to customers.
• Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
• Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
• Assist with the Company's U-Box portable storage product.

Skills

Customer service

Time management

Multitasking

Phone etiquette

Education

High school diploma

Tools

Microsoft Word

Email

Job description

U-Haul is seeking a Reservation Manager Agent to join a fast-paced team focused on delivering outstanding customer service and efficient equipment reservation management. Under the Traffic Control Manager, you will support customers, field teams and dealerships with reservation placement and equipment distribution to balance regional inventory and meet demand.

The role emphasizes teamwork, reliability and the ability to adapt to daily changes in a dynamic environment.