Reservation Manager: Customer Success & Inventory Optimizer

U-Haul; Hempfield Township (Westmoreland County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance & Prescription plans

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Dental & Vision Plans

Life insurance

Paid holidays, vacation, and sick days

Job summary

U-Haul is seeking a Reservation Manager Agent to provide outstanding customer service in a fast-paced environment. Under the Traffic Control Manager, you will support customers, field teams, and dealerships with reservation placement and equipment distribution to balance regional inventory levels and meet demand.

The role focuses on customer service, coordination of equipment, and assisting with U-Box products while ensuring accurate reservations and communication across teams.

Qualifications

• High school diploma or equivalent.
• Strong customer service and multitasking skills.
• Proficient in using office equipment and email.

Responsibilities

• Assist with calls from and to customers.
• Support field team members and U-Haul dealerships with equipment and reservation management and placement, directing customers' equipment based on demand and inventory.
• Review reports that aid in efficient placement of equipment and reservations.
• Assist with the Company’s U-Box portable storage product.

Skills

Customer service

Time management

Multitasking

Education

High school diploma or equivalent

Tools

Multiline phones

Microsoft Word

Email

Job description

U-Haul is seeking a Reservation Manager Agent to provide outstanding customer service in a fast-paced environment. Under the Traffic Control Manager, you will support customers, field teams, and dealerships with reservation placement and equipment distribution to balance regional inventory levels and meet demand.

The role focuses on customer service, coordination of equipment, and assisting with U-Box products while ensuring accurate reservations and communication across teams.