Reservation & Equipment Dispatch Specialist

Uhaul; Wilmington (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Dental & Vision Plans

MetLife auto and home insurance

You Matter EAP

Job summary

U-Haul is seeking a Reservation Manager Agent to join their team in Wilmington, NC. You will handle customer calls, coordinate with field teams and dealerships, and manage equipment reservations to balance inventory and meet demand.

This role emphasizes strong customer service, reliability, and the ability to work in a fast-paced environment while supporting U-Haul’s expansive network.

Qualifications

• High school diploma or equivalent required.
• Experience with customer service and multitasking is preferred.
• Familiarity with office equipment and basic computer applications.

Responsibilities

• Assist with calls from and to customers.
• Support field teams and dealerships with equipment and reservations.
• Direct incoming customers' equipment based on demand to balance regional inventory.
• Review reports to ensure accurate reservations and equipment availability.

Skills

Customer service

Time management

Multitasking

Office equipment knowledge

Education

High school diploma or equivalent

Tools

Multiline phones

Word

Email

Job description

U-Haul is seeking a Reservation Manager Agent to join their team in Wilmington, NC. You will handle customer calls, coordinate with field teams and dealerships, and manage equipment reservations to balance inventory and meet demand.

This role emphasizes strong customer service, reliability, and the ability to work in a fast-paced environment while supporting U-Haul’s expansive network.