Reservation & Equipment Coordinator

U-Haul / Repwest Insurance; Baltimore (MD); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Career stability

Advancement opportunities

Health insurance

Paid holidays/vacation/sick days

Life insurance

401(k) Savings Plan

ESOP

Dental & Vision plans

Job summary

U-Haul / Repwest Insurance in Baltimore seeks a Reservation Manager Agent to support customers and dealerships with reservations and equipment distribution under the Traffic Control Manager. This role focuses on balancing regional inventory and providing dependable service in a fast-paced setting.

You will review reports, assist with U-Box products, and ensure accurate reservation placement while delivering customer-first results in a dynamic work environment.

Qualifications

• High school diploma or equivalent
• Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email
• Proficient in customer service, time management and multitasking

Responsibilities

• Assist with calls from and to customers.
• Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
• Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
• Assist with the Company’s U-Box portable storage product.

Skills

Customer service

Time management

Multitasking

Education

High school diploma or equivalent

Tools

Multiline phones

Word

Email

Job description

U-Haul / Repwest Insurance in Baltimore seeks a Reservation Manager Agent to support customers and dealerships with reservations and equipment distribution under the Traffic Control Manager. This role focuses on balancing regional inventory and providing dependable service in a fast-paced setting.

You will review reports, assist with U-Box products, and ensure accurate reservation placement while delivering customer-first results in a dynamic work environment.