Dynamic Reservations & Equipment Specialist

U-Haul International, Inc.; Frederick (MD); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Prescription plans

Paid holidays

Life insurance

401(k) Savings Plan

ESOP

Dental & Vision Plans

Employee Stock Ownership Plan (ESOP)

Job summary

U-Haul International, Inc. in Frederick, MD is seeking a Reservations Manager Agent to join a collaborative team and deliver outstanding customer service in a fast-paced environment.

You will support customers, field teams, and U-Haul dealerships with reservation placement and equipment distribution, reviewing reports to optimize inventory and ensure accurate reservations and contracts, including U-Box support.

Qualifications

• High school diploma or equivalent.
• Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email.
• Proficient in customer service, time management and multitasking.

Responsibilities

• Assist with calls from and to customers.
• Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
• Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
• Assist with the Company's U-Box portable storage product.

Skills

Customer service

Time management

Multitasking

Education

High school diploma or equivalent

Tools

Office equipment

Job description

U-Haul International, Inc. in Frederick, MD is seeking a Reservations Manager Agent to join a collaborative team and deliver outstanding customer service in a fast-paced environment.

You will support customers, field teams, and U-Haul dealerships with reservation placement and equipment distribution, reviewing reports to optimize inventory and ensure accurate reservations and contracts, including U-Box support.