Reservation & Equipment Allocation Lead

U-Haul; Phoenix (AZ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Health insurance

401(k) Savings Plan

ESOP

Dental & Vision Plans

Job summary

U-Haul in Phoenix is seeking a Reservation Manager Agent who thrives in a fast-paced team environment and delivers outstanding customer service. This role focuses on reservation placement, equipment coordination, and support for field teams and dealerships.

Under the direction of the Traffic Control Manager, you will review reports to optimize equipment availability, direct inventory to meet demand, and assist with U-Box storage products to ensure smooth operations.

Qualifications

• High school diploma or equivalent.
• Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email
• Proficient in customer service, time management and multitasking.

Responsibilities

• Assist with calls from and to customers.
• Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
• Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
• Assist with the Company’s U-Box portable storage product.

Skills

Customer service

Time management

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Word

Email

Job description

U-Haul in Phoenix is seeking a Reservation Manager Agent who thrives in a fast-paced team environment and delivers outstanding customer service. This role focuses on reservation placement, equipment coordination, and support for field teams and dealerships.

Under the direction of the Traffic Control Manager, you will review reports to optimize equipment availability, direct inventory to meet demand, and assist with U-Box storage products to ensure smooth operations.