Reservation & Customer Support Specialist

U-Haul; Plano (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Health insurance

Dental & Vision Plans

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Life insurance

Paid holidays

Job summary

U-Haul is seeking a Reservation Manager Agent to support customers and field teams with equipment reservations and distribution at our Plano location. You will direct equipment flow to meet demand and balance regional inventory, while reviewing reports for accuracy.

The role emphasizes customer service, multitasking, and teamwork, with opportunities for advancement and a comprehensive benefits package. A high school diploma is required and experience with office equipment is preferred.

Qualifications

• High school diploma or equivalent.
• Working knowledge of office equipment such as multiline phones, Word and email.
• Proficient in customer service, time management and multitasking.

Responsibilities

• Assist with calls from and to customers.
• Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
• Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
• Assist with the Company’s U-Box portable storage product.

Skills

Customer service

Time management

Multitasking

Education

High school diploma or equivalent

Tools

Office equipment

Job description

U-Haul is seeking a Reservation Manager Agent to support customers and field teams with equipment reservations and distribution at our Plano location. You will direct equipment flow to meet demand and balance regional inventory, while reviewing reports for accuracy.

The role emphasizes customer service, multitasking, and teamwork, with opportunities for advancement and a comprehensive benefits package. A high school diploma is required and experience with office equipment is preferred.