Dynamic Reservation Specialist – Customer Service

U-Haul; Plano (TX); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Health insurance & Prescription plans,

Paid holidays, vacation, and sick days

401(k) Savings Plan

Life insurance

Gym Reimbursement Program

Dental & Vision Plans

Job summary

U-Haul is seeking a Reservation Manager Agent in Plano, TX to join a fast-paced team dedicated to delivering outstanding customer service and reliable reservation management. The role focuses on supporting customers, field teams, and U-Haul dealerships by coordinating equipment reservations and directing inventory flow to meet demand across the region.

The position reports to the Traffic Control Manager, with growth opportunities and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent.
• Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email.
• Proficient in customer service, time management and multitasking.

Responsibilities

• Assist with calls from and to customers.
• Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers’ equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
• Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
• Assist with the Company’s U-Box portable storage product.

Skills

Customer service

Time management

Multitasking

Education

High school diploma or equivalent

Tools

Office equipment

Word

Email

Job description

U-Haul is seeking a Reservation Manager Agent in Plano, TX to join a fast-paced team dedicated to delivering outstanding customer service and reliable reservation management. The role focuses on supporting customers, field teams, and U-Haul dealerships by coordinating equipment reservations and directing inventory flow to meet demand across the region.

The position reports to the Traffic Control Manager, with growth opportunities and a comprehensive benefits package.