Reseller Success & Growth Strategist

Brivo; Austin (TX); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Premium onsite experience

Competitive medical, vision, dental

401(k) with company match

Unlimited PTO

Job summary

Brivo is seeking a Reseller Success Account Manager (RSAM) in Austin to serve as a strategic advisor between sales and reseller partners. The role focuses on training, product demonstrations, and operational support to drive growth and retention for partners.

As a bridge between internal teams and resellers, you will analyze performance and develop success plans, enabling partners to scale responsibly and achieve mutual goals.

Qualifications

• 2-5 years in Channel Management, Reseller Success, or Account Management.
• Strong understanding of the channel sales model and experience supporting partners to drive results.
• Strong understanding of customer success methodology, including lifecycle management and planning.
• Expertise in conducting business reviews, strategic planning, and sales enablement.

Responsibilities

• Lead reseller training and conduct high-level product demonstrations.
• Provide tactical sales support, including quotes, orders, and navigation of technical support.
• Conduct regular business and strategy reviews to align partner goals with Brivo solutions.
• Analyze performance data to develop success plans that drive new opportunities, retention, and expansion.
• Act as the primary bridge between internal Sales and reseller partners to facilitate joint territory growth.
• Identify and resolve roadblocks by collaborating with Product, Marketing, and Support teams.

Skills

Channel Management

Reseller Success

Account Management

Customer Success

Sales Enablement

CRM

Partner Management

Education

Bachelor's degree or equivalent in business/tech

Tools

CRM platforms

Partner management platforms

Job description

Brivo is seeking a Reseller Success Account Manager (RSAM) in Austin to serve as a strategic advisor between sales and reseller partners. The role focuses on training, product demonstrations, and operational support to drive growth and retention for partners.

As a bridge between internal teams and resellers, you will analyze performance and develop success plans, enabling partners to scale responsibly and achieve mutual goals.