Reprographics & Office Services Associate

RR Donnelley; Houston (TX); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Life insurance

Job summary

RRD Company in Houston, TX is seeking an Office Services Associate to support back-office functions, including reprographics and mail services, across multiple Williams Lea service lines. The role requires hands-on duties in a fast-paced environment and direct client interaction.

The position works 37.5 hours per week, Monday to Friday, typically 9:30am–6pm, based in Houston. Candidates should have strong communication, problem solving, and organizational skills, with the ability to lift up to

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience in a corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required to maintain relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete projects timely.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs regularly.
• Prioritize workflow.
• Performs Quality Assurance on own and others' work.
• Load machines with paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to policies; use equipment cost-effectively.

Skills

Communication skills

Customer service

Teamwork

Attention to detail

Deadline management

Education

High School Diploma

Tools

Mail equipment

Reprographics equipment

Phone system

Email system

Job description

RRD Company in Houston, TX is seeking an Office Services Associate to support back-office functions, including reprographics and mail services, across multiple Williams Lea service lines. The role requires hands-on duties in a fast-paced environment and direct client interaction.

The position works 37.5 hours per week, Monday to Friday, typically 9:30am–6pm, based in Houston. Candidates should have strong communication, problem solving, and organizational skills, with the ability to lift up to