Day-Shift Office Services Specialist - Repro & Mail

RR Donnelley; Houston (TX); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Disability coverage

401(k) with match

Life insurance

Parental leave

Tuition assistance

Employer/partner discounts

Job summary

RR Donnelley seeks an Office Services Associate in Houston to manage reprographics, mail, and intake functions per established procedures. The role emphasizes timely ticket completion, effective client communication, and adherence to workflow, with a strong focus on meeting deadlines.

The position requires a high school diploma, at least one year of office services experience, and solid skills with mail, phone, and email systems.

Qualifications

• High school diploma or equivalent.
• Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Communication

Time management

Attention to detail

Teamwork

Problem solving

Multitasking

Organizational skills

Confidentiality

Independent decision making

Education

High school diploma

Tools

Mail equipment

Phone systems

Email systems

Digital reprographics

Job description

RR Donnelley seeks an Office Services Associate in Houston to manage reprographics, mail, and intake functions per established procedures. The role emphasizes timely ticket completion, effective client communication, and adherence to workflow, with a strong focus on meeting deadlines.

The position requires a high school diploma, at least one year of office services experience, and solid skills with mail, phone, and email systems.