Reprographics & Mail Associate - Day Shift

RR Donnelley; Houston (TX); Vor Ort; USD 23.000 - 31.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Parental leave

Zusammenfassung

RR Donnelley in Houston, TX seeks a Reprographics Associate to provide daily back office services including reprographics and mail, with support across Williams Lea service lines. The role requires handling client interactions and meeting deadlines in a fast-paced environment.

The position emphasizes teamwork, attention to detail, and ability to manage multiple tasks while using reprographics equipment and standard office tools. Shift is Monday–Friday, 10:30am–7:00pm.

Qualifikationen

• High school diploma or equivalent.
• Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Aufgaben

• Utilize logs for all office services work.
• Ensure job tickets are filled out before starting work.
• Perform reprographics, mail and intake functions per procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on deadlines.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Lift up to 50 lbs regularly.
• Prioritize workflow.
• Perform quality assurance on own and others' work.
• Load machines with paper, toner, supplies.
• Answer calls, emails, and place service calls.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Kenntnisse

Customer service

Communication skills

Attention to detail

Time management

Team player

Problem solving

Independent decision making

Ausbildung

High school diploma or equivalent

Tools

Mail equipment

Reprographics equipment

Phone system

Email system

Jobbeschreibung

RR Donnelley in Houston, TX seeks a Reprographics Associate to provide daily back office services including reprographics and mail, with support across Williams Lea service lines. The role requires handling client interactions and meeting deadlines in a fast-paced environment.

The position emphasizes teamwork, attention to detail, and ability to manage multiple tasks while using reprographics equipment and standard office tools. Shift is Monday–Friday, 10:30am–7:00pm.