Representative II, Customer Service Operations

Cardinal Health; Trenton (NJ); On-site; USD 42,000 - 62,000; Full time

Job summary

Cardinal Health in New Jersey is seeking a dedicated Customer Service professional to support Cardinal Health at-Home operations. This full-time role runs Monday–Friday, 10:00 AM–6:30 PM EST.

You will handle inbound calls, place orders, search for products, process returns, provide delivery updates and answer questions, and resolve order issues promptly while maintaining quality metrics. The ideal candidate has a high school diploma and 2–4 years in customer service and proficient Microsoft

Qualifications

• 2–4 years of customer service experience preferred.
• Proficient with Microsoft Office applications.
• Strong communication and problem-solving skills.

Responsibilities

• Provides services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution.
• Offers professional and timely service as a representative of Cardinal Health at-Home
• Supports an inbound call queue, aiding in placing orders, searching for products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
• Provides problem resolution for order issues in a timely manner
• Must be able to multitask in a fast-paced environment.
• Maintain standard Quality Assurance Metrics monthly.
• Utilize monthly 1:1 meeting with Supervisor to accomplish goals and focus on career development opportunities.
• Demonstrates excellent communication skills and ability to retain information for successful resolution and customer assistance.
• Must maintain a distraction free workspace.

Skills

Customer service

Communication skills

Multitasking

Education

High School diploma, GED or equivalent

Tools

Microsoft Office

Job description

US-Nationwide-FIELD

Full time

20187116

Shift:

Monday–Friday | 10:00 AM – 6:30 PM EST

What Customer Operations Support contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution

Responsibilities

• Provides services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution.
• Offers professional and timely service as a representative of Cardinal Health at-Home
• Supports an inbound call queue, aiding in placing orders, searching for products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
• Provides problem resolution for order issues in a timely manner
• Must be able to multitask in a fast-paced environment.
• Maintain standard Quality Assurance Metrics monthly.
• Utilize monthly 1:1 meeting with Supervisor to accomplish goals and focus on career development opportunities.
• Demonstrates excellent communication skills and ability to retain information for successful resolution and customer assistance.
• Must maintain a distraction free workspace.

Qualifications

• High School diploma, GED or equivalent, or equivalent work experience, preferred
• 2-4 years' experience in Customer Service preferred
• Prior computer experience using Microsoft Office systems required