Customer Operations Specialist II

Cardinal Health; Lansing (MI); On-site; USD 36,000 - 54,000; Full time

Job summary

Cardinal Health is seeking a Customer Operations Support specialist for our US nationwide field team. This full-time role operates Monday–Friday, 10:00 AM – 6:30 PM EST, supporting customer orders and contract administration while delivering exceptional service.

You will liaise with customers to resolve order issues, process returns, provide delivery updates, and maintain QA metrics. Requires a HS diploma and 2–4 years in customer service; proficiency with Microsoft Office.

Qualifications

• High School diploma, GED or equivalent, or equivalent work experience, preferred
• 2-4 years' experience in Customer Service preferred
• Prior computer experience using Microsoft Office systems required

Responsibilities

• Provides services to customers by acting as a liaison in problem-solving, research and order dispute resolution.
• Offers professional and timely service as a Cardinal Health at-Home representative.
• Supports an inbound call queue, aiding in placing orders and processing returns.
• Responds to order inquiries and provides delivery updates.
• Provides timely problem resolution for order issues.
• Maintains focus and multitasks in a fast-paced environment.
• Keeps Quality Assurance metrics monthly.
• Uses monthly 1:1 meetings with a supervisor to set goals and grow.
• Demonstrates excellent communication and learner retention for customer support.

Skills

Customer service

Communication

Multitasking

Tools

Microsoft Office

Job description

Cardinal Health is seeking a Customer Operations Support specialist for our US nationwide field team. This full-time role operates Monday–Friday, 10:00 AM – 6:30 PM EST, supporting customer orders and contract administration while delivering exceptional service.

You will liaise with customers to resolve order issues, process returns, provide delivery updates, and maintain QA metrics. Requires a HS diploma and 2–4 years in customer service; proficiency with Microsoft Office.