Customer Service Operations Specialist II

Cardinal Health; Northern (KY); Hybrid; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

401k

HSA

FSAs

Short- & long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is hiring a Representative II in Customer Service Operations to support Cardinal Health at-Home. The role focuses on assisting customers with orders, product searches, returns, and delivery updates via an inbound call queue.

The position requires strong communication, organizational skills, and the ability to multitask in a fast-paced environment. Training and career development opportunities are available.

Qualifications

• High School diploma, GED or equivalent, or equivalent work experience, preferred.
• 2-4 years' experience in Customer Service preferred.
• Prior computer experience using Microsoft Office systems required.

Responsibilities

• Provides services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution.
• Offers professional and timely service as a representative of Cardinal Health at-Home.
• Supports an inbound call queue, aiding in placing orders, searching for products, processing returns, responding to order inquiries, providing delivery updates, and answering questions.
• Provides problem resolution for order issues in a timely manner.
• Must be able to multitask in a fast-paced environment.
• Maintain standard Quality Assurance Metrics monthly.

Skills

Customer service

Communication

Organization

Multitasking

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Cardinal Health is hiring a Representative II in Customer Service Operations to support Cardinal Health at-Home. The role focuses on assisting customers with orders, product searches, returns, and delivery updates via an inbound call queue.

The position requires strong communication, organizational skills, and the ability to multitask in a fast-paced environment. Training and career development opportunities are available.